Welcome to the KEPLER FAQ page!

Here, you'll find answers to some of the most common questions about our brand, products, and services. We aim to provide all the information you need to make an informed and confident purchase. If you have any additional questions, please don't hesitate to contact us.


General Questions


1. What sizes of Crocs do you offer?

We offer Crocs in a wide range of sizes for men, women, and children. Please refer to our size chart on the product page to find the perfect fit.

2. Are Crocs true to size?

Crocs generally fit true to size, but we recommend checking the specific size guide for each product. If you are between sizes, consider sizing up for a more comfortable fit.

3. How do I clean my Crocs?

Cleaning your Crocs is easy! Use a mild soap and cold water, and gently scrub with a soft brush or cloth. Avoid using harsh chemicals or putting them in the washing machine.

4. Are Crocs suitable for all-day wear?

Yes, Crocs are designed for comfort and can be worn all day. They provide excellent support and cushioning, making them ideal for various activities.

5. Do you offer different styles of Crocs?

Absolutely! We offer a variety of Crocs styles, including clogs, sandals, slides, and boots. Check out our collection to find the style that suits you best.

6. Can I customize my Crocs with Jibbitz charms?

Yes, many of our Crocs styles are compatible with Jibbitz charms, allowing you to personalize your footwear. Explore our selection of Jibbitz charms to add a unique touch to your Crocs.

7. What is your return policy for Crocs?

We have a flexible return policy. If you are not satisfied with your purchase, you can return your unworn Crocs within 30 days for a full refund. Please refer to our return policy page for more details.

8. Do you offer discounts on Crocs?

Yes, we occasionally offer discounts and promotions on Crocs. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.

9. Are Crocs suitable for water activities?

Yes, Crocs are water-friendly and can be worn for various water activities. They are quick-drying and provide good traction on wet surfaces.

10. How can I check the availability of a specific Crocs style?

You can check the availability of a specific Crocs style by visiting our website and browsing the product page. If a style is out of stock, you can sign up for notifications to be alerted when it becomes available again.

11. Do you offer gift cards for Crocs?

Yes, we offer gift cards that can be used to purchase any item on our website, including Crocs. Gift cards make a perfect gift for friends and family.

12. How do I contact customer support for further assistance?

If you have any additional questions or need further assistance, you can contact our customer support team via email at support@keplerstore.com. We are here to help!